Refund policy

Returns & Refunds

Each item is made to order, especially for you.

Because of this, we do not accept returns or exchanges for change of mind.

Damaged or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at kiwiana.iconic@gmail.com.

Please include your order number and a clear photo of the issue.

Once approved, we will arrange a replacement or refund.

Processing time

Approved refunds or replacements are processed within 5–7 business days.

Delivery timelines

Orders are produced and shipped within the timeframes shown at checkout.
Return and refund request windows do not expire before a customer receives their item.